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The latest addition to the commercial aviation industry in South Africa, Skywise Airlines, is offering people some of the lowest rates in air travel combined with a red carpet treatment. The demand for low cost tickets is at an all-time high, so no doubt people are intrigued by Skywise Airlines and their booking procedure and services that they offer to customers.

How to make Skywise Airline Bookings?

Skywise Airline bookings can be done at their airport offices. Skywise only operates from a few airports in South Africa but this is due to change with many new destinations expected to open up in their schedule.

Skywise Airline bookings can be done over the phone by calling their call centre. Telephonically is also the only way to book or arrange services for special needs guests.

Skywise Airline bookings can be done online on the Skywise Airlines website. Unlike the tickets sales office and the call centre, the online option is open 24 hours a day.

Doing Skywise Airline bookings is a 6 step process. Customers can do it themselves online or call in to the call centre or ticket sales office for help. With help or not, the process remains the same.

• Customers would have to search for flights. This would be done by giving in details on date and destinations as well as how many seats will be needed, as well as whether the seats will be for an adult or a child. Children over 12 years will have to pay the adult rate.
• When the list of available flights comes through, customers will have to choose one. Several flights are offered during a single date so choosing one most convenient is the way to go.
• Personal details are then given. Contact details such as address, telephone and email address are then given as well. An additional domestic insurance or charity donation is also done at this point if the customer chooses to do so.
• Skywise Airline bookings also allow for customers to choose seats. This does come at an added cost but passengers will not have to wait until check-in to get their preferred seat. It can be locked in at this point.
• Payment for Skywise Airline bookings can be done by credit card, PayU – EFT_PRO, or SID. If the customer has a voucher then the PIN along with reference details is also given to redeem it.
• Once payment has been accepted, then the flight can be confirmed. The customer will be issued with a booking reference number which will be used during check-in or to amend a booking.

Skywise Airlines has a ticket-less travel service. Booking confirmation is simply the unique number given at booking confirmations.

A reservation will only be confirmed when payment is processed. EFT payments will not reflect immediately and will only be updated to paid status once Skywise Airlines confirms the amount in their account. Only once the flight is confirmed, will the booking be confirmed.

Skywise Airline bookings made 24 hours before a flight departs must be paid within an hour of reservation or the booking will be cancelled.

What is offered with Skywise Airline Bookings?

Included in the ticket cost is the inflight magazine, SKYE. Customers who have confirmed bookings can look forward to the free copy during their flight.

A complimentary cup of coffee is given to all passengers. Passengers do have the option of ordering extra snack or beverage items off a menu, however this is not included in the ticket price and will have to be paid for separately.

Insurance is also offered and is free. This insurance can be used to claim for a reimbursement, up to R2500, if Skywise Airlines ceases operations and cannot provide a confirmed flight to a customer.

Both check-in and carry-on luggage is included in the ticket price and will only have to be paid for if a passenger exceeds the weight limitations.

All airport levies, VAT and insurance costs as required by the South African government or aviation authorities are covered in the cost of the ticket

Skywise Airline Car Rental Bookings

Skywise customers can take care of their car rental bookings as well on the Skywise website. The Skywise Airline partnership with Avis allows customers to take care of their flight and ground vehicle needs on one website. Furthermore, Skywise passengers get exclusive rates on Avis cars when booking via the Skywise website. Avis branches can be found around South Africa at airports, cities and smaller towns. The Avis car hire Durban Airport branch is one such example. Avis car hire Durban services a wide range of travel needs from economical to group travel and even chauffeur services.

Skywise Airlines Unlimited Flights

Customers can also buy the Skywise Pass to make unlimited Skywise Airline bookings. This flight pass is not a contract and can be purchased only when needed. The flight pass can be purchased monthly and for the month purchased, the holder can make as many Skywise Airline bookings as they would like. Skywise Airlines is the first airline to offer this type of service to South Africans. The pass also gives holders access to

• A personal travel manager
• Priority checking
• 25 kg of free baggage
• A free snack from the inflight menu
• Effortlessly make Skywise Airline bookings through the WhatsApp facility on cell phones

Skywise Airline Special Needs Bookings

For passengers that are dependent on wheelchairs, Skywise Airlines requests that they book telephonically for wheelchairs or use of the passenger aid unit.

Skywise Airlines does not allow for women over 36 weeks in their pregnancy to book flight tickets due to safety concerns. Women between 28 to 35 weeks pregnant may book Skywise Airline tickets, however they must present a medical certificate of clearance for flying during check-in. Women less than 28 weeks into their pregnancy may book tickets at their discretion.

Skywise Airline bookings can be made telephonically for arranging the Unaccompanied Minor service provided by Skywise Airlines. Only 2 unaccompanied minors may be on a flight so advanced bookings is necessary to secure one of the 2 spots.